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Terms and conditions of sale

GENERAL TERMS AND CONDITIONS OF SALE FOR LECOPOT

All orders placed through the site lecopot.com imply that the customer understands and accepts without any restriction the following conditions of sale (with effect from 7th January, 2014):

The site in its entirety is the property of LECOPOT, as are all related rights. Any reproduction, in part or in full requires the specific permission of the owner. Hypertext links to the site are authorized without prior notice.


INTRODUCTION

Products are sold new. These terms of sale apply to the exclusion of other conditions clearly specified in the designation of the product (display models, for example).

LECOPOT reserves the right to modify these standard terms of sale at any time. In the event of modification, the general terms and conditions of sale in force on the day of the order will be applied.

Article 1 - PURCHASE

Orders should be placed following the procedure established on the site.

The order will only be validated upon reception of payment.

The client is required to provide all necessary information for billing and delivery: address, access code, floor… (And, for example, in the case of articles requiring special delivery conditions, a day-time telephone number where the customer can be reached to arrange a delivery time)

LECOPOT reserves the right to cancel the order in the case of non-receipt of documents, or reception of documents deemed not in conformity.

The customer order can be cancelled by LECOPOT for any reason, notably in the case of incomplete information for delivery.

The customer will be informed by Lécopot.



Article 2 - PRICES

Product prices are indicated in Euros and are inclusive of all taxes.

All orders, irrespective of their source, are payable in Euros.

Offers of products and prices are valid as long as they are visible on the website.

LECOPOT reserves the right to modify prices, but products will be billed on the basis of the price in force at the time the order was registered.

The customer will bear all shipping charges

Shipping charges are specified in the shopping cart.

Article 3 - VALIDATION

The customer declares to have acknowledged and accepted the present general conditions of sale before placing his order.

Article 4 – MANUFACTURING DEADLINES

Our products are hand-crafted; therefore our deadlines may fluctuate depending on the number of orders.

Processing times shown are an average indication. They are not subject to contract and do not engage the responsibility of LECOPOT. Manufacturing times do not include shipping times.

Article 5 –THE PRODUCTS

Product information, description, and photos are for indicative purposes only.

LECOPOT reserves the right to modify this information at any time without prior notice.

Article 6 - DELIVERY

Delivery costs are valid for all deliveries in continental France.

Products are delivered to the address indicated by the client when placing the order.

Products are delivered to door entrances only and will not be delivered to upper floors.

LECOPOT cannot be held responsible for any consequences resulting from delays in delivery. Generally speaking, deliveries take 72 hours (working days) after reception of the mail confirming the order (“order completed”), sent by LECOPOT.

LECOPOT cannot be called into question nor held responsible for the consequences of any events outside of its control, in particular, cases of force majeure, or those caused by the carrier, resulting in delays or impossibility to deliver the products that had been ordered.

Shipping times or non-execution of the contract can in no case induce the payment of damages or interest to the client or service providers for the client.

In the event that the delivery deadline outlined in the description is not met, the customer can cancel his order. Cancellation will be only taken into consideration by LECOPOT if dispatch or delivery has not occurred between the sending and receiving of the refund request.

The customer agrees, for himself or on behalf of the recipient of the goods, to receive the shipment at the address indicated at the time of order.

If the customer is absent or unable to retrieve the shipment at the moment of deliver, he agrees to do whatever is necessary to retrieve the goods from the carrier. Carriers will hold goods for 10-15 days following the first delivery of a formal notice to the customer. In the case of non retrieval of the goods by the client within this period, the goods will be returned to LECOPOT, the cost of which will be billed to the client. Should the client wish the goods to be re-routed, he will be required to pay the shipment return fees, as well as the supplementary shipping fees.

At the time of delivery, the client or recipient of the shipment must produce proof of identity if asked.

After opening and verifying the contents of the shipment, the client must sign the carrier’s delivery receipt.

In case of any problem, the client should note all observations on the document provided by the carrier, sign it, verify the signature of the deliverer, and keep a copy of the document in question.

In the event of damage to the goods or missing items, the client will refuse the spoilt goods indicating “spoilt goods” on the delivery document, without which any recourse against the carrier is impossible.

By signing the delivery receipt, without any specific claims, and accepting the goods, the client recognizes having received the good in satisfactory condition. In these circumstances, any claims concerning the condition of the shipment are ineligible.

LECOPOT should be immediately informed in the case of any delivery that does not comply with the order, either in quantity or in quality, indicating the order reference.

Article 7 - PAYMENT

Clients can pay for online purchases by means of credit card, PayPal account, cheque or bank transfer. All payments are cashed with immediate effect.

In the event of overdue payment by the client, a penalty of 12% per day on the outstanding sum, tax inclusive, will be applied, in addition to a flat rate penalty of 40€ for compensation of recovery costs.

Clients can calculate this penalty using the following formula in addition to the outstanding bill:

[(12 % x outstanding bill)] x [number of overdue days/360] + 40 €.

Penalties will be applied as of the day following due date of invoice. Reception of the penalties will be acknowledged as per the postmark date of the invoice payment or the effective date of the bank transfer request.

Article 8 – SATISFIED OR REIMBURSED

Article L 121-20 of the French Consumer Code allows the client a period of 14 days following receipt of the goods ordered to exercise his right of withdrawal, without any obligation to justify reasons or pay penalties. The client will be responsible for the cost of return shipping.

The right of withdrawal cannot be applied to any goods made to order for the client.

Should the client use this right of withdrawal, the goods should be returned in their original packing, complete with all accessories and documentation, in perfect condition for resale, indicating the reference number on the invoice concerning the goods, which should be returned to the following address:

LECOPOT

1 Chemin du pla de la lano

11190 CONILHAC DE LA MONTAGNE

Items that are damaged, incomplete, missing, or not in their original packaging will not be refunded or exchanged.

LECOPOT reserves the right to refuse items if the accessories specified in the product information sheet are missing.

LECOPOT recommends that the client returns goods with additional insurance guaranteeing the commercial value of the goods in case of loss or damage to the shipment.

LECOPOT is held to exchange or repair the goods, or to reimburse the sum paid by the client in respect of the goods returned.

Reimbursement to the client must be made within a period of 14 days from reception of the returned goods.

Reimbursement will be made by cheque made out to the client or by bank transfer to the client’s account.

All goods returned by the client beyond the withdrawal period will not be refunded.

Article 9 – RESPONSIBILITY

LECOPOT is not liable for non-execution of the contract in cases of force majeure, disruption or total or partial strikes, in particular of the mail and communications services, transport services, flood, fire etc.

If purchasing on a professional basis, LECOPOT will not be held responsible for any indirect consequences incurred due to this, in particular operating loss, profit loss, loss of opportunity, damage or expenses resulting from the purchase of the goods.

The total or partial inability to use the products, notably due to equipment incompatibility, cannot give rise to any compensation or refund, or liability of LECOPOT.



Article 10 - WARRANTY

In accordance with the legal warranty of conformity, all our products are guaranteed against defective manufacture and breakdown for 2 years. The client therefore has the possibility to exchange or repair goods and hold the seller liable for costs, excepting shipping charges and travel expenses. The warranty does not cover breakages occasioned by improper handling by the client.

Article 11 – ENTIRETY

In the event that one of the clauses of these General Terms and Conditions should be rendered null and void by a change in legislation, regulations or by a court order, this will in no way affect the validity of the other clauses.

Article 12 – INFORMATION ABOUT THE COMPANY

The website lecopot.com is the property of the company Lecopot.

Lécopot is an individual company registered at the “Répertoire des Métiers” in Carcassonne (11) under the number 522 571 355 RM 110.

Head office: 1 chemin du pla de la lano,  11190 Conilhac de la montagne. France

Email : contact us

Telephone : +33 (0) 952267438

SIRET n° : 522 571 355 00018

Lecopot is subject to VAT.

Individual intra-community VAT identification number: FR77522571355